Case study: Optimal Payments improves npower’s IVR payment processing and increases operational efficiencies
British utility company npower sought a redesign of their automated Interactive Voice Response (IVR) telephone payment option. Their goals were to increase the number of customers choosing IVR over speaking to a live operator and to reduce the number of failed transactions. NETBANX and its partner OPEX Hosting were tasked with redesigning the system to increase customer use and cut the number of failed transactions. NETBANX delivered an efficient and effective system, going from initial instruction to full roll-out of the new system in less than six weeks.
This report discusses how NETBANX provided npower with:
- Improved payment processing through an IVR system
- Faster, more secure, and effective payments from customers
- A 30% increase in successful transactions
- Service launch within three weeks of initial instructions
- Full roll-out within three weeks of launch
Online payments, payments online, accept credit cards, credit card payments, online currency conversion, global payments, foreign currency conversion, international payments online, processing online payments, online payment system, and international currency conversion
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