Case Studies

Beyond the Rack Processes Online Payments with Optimal Payments to Support Rapid Growth

Fast growth isn’t unusual for online businesses, but Beyond the Rack, a members-only flash sales shopping site, has expanded quicker than most, moving from standing start to more than $100 million in sales in only two years.

Optimal Payments has been processing all of Beyond the Rack’s payments through the NETBANX service right from the beginning, scaling from $400 a day to approximately $250,000 a day. By partnering closely with Beyond the Rack to support their innovative business model, Optimal Payments has created innovative solutions to scale the online retailer’s growth while preventing fraud.

This report discusses how Optimal Payments provides Beyond the Rack with:

  • Scalable payment processing
  • Credit and refund processes
  • Fraud reduction and prevention
  • International payments without customer surcharges

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Optimal Payments Improves npower’s IVR Payment Processing and Increases Operational Efficiencies

British utility company npower sought a redesign of their automated Interactive Voice Response (IVR) telephone payment option. Their goals were to increase the number of customers choosing IVR over speaking to a live operator and to reduce the number of failed transactions. NETBANX and its partner OPEX Hosting were tasked with redesigning the system to increase customer use and cut the number of failed transactions. NETBANX delivered an efficient and effective system, going from initial instruction to full roll-out of the new system in less than six weeks.

This report discusses how NETBANX provided npower with:

  • Improved payment processing through an IVR system
  • Faster, more secure, and effective payments from customers
  • A 30% increase in successful transactions
  • Service launch within three weeks of initial instructions
  • Full roll-out within three weeks of launch

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Visit our report library for more topics on global e-commerce and payment solutions.