Case Studies


Paysafe Improves npower’s IVR Payment Processing and Increases Operational Efficiencies

British utility company npower sought a redesign of their automated Interactive Voice Response (IVR) telephone payment option. Their goals were to increase the number of customers choosing IVR over speaking to a live operator and to reduce the number of failed transactions. NETBANX and its partner OPEX Hosting were tasked with redesigning the system to increase customer use and cut the number of failed transactions. NETBANX delivered an efficient and effective system, going from initial instruction to full roll-out of the new system in less than six weeks.

This report discusses how NETBANX provided npower with:

  • Improved payment processing through an IVR system
  • Faster, more secure, and effective payments from customers
  • A 30% increase in successful transactions
  • Service launch within three weeks of initial instructions
  • Full roll-out within three weeks of launch

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Mackage Integrates the Paysafe NETBANX Hosted Payment Extension for Magento

Montreal-based fashion outerwear label Mackage sells its products online and – as with many who sell luxury brands and high-ticket items – became a target of fraudulent purchases. In 2013, the company undertook a major revamping of their website using the Magento Enterprise ecommerce platform. The challenge for was to provide a fully integrated payment and fraud-management solution that could be managed from a single point of access through the Magento platform. Since the launch of their new website, Mackage has proactively minimized their losses while providing their customers with an enhanced checkout experience.

This report discussed how ’s NETBANX Hosted Payment Extension for Magento provided Mackage with:

  • A custom Silent Post REST API integration with single point of access though Magento ecommerce platform
  • Continuous real-time fraud monitoring and refining of risk parameters
  • The ability to hold and review suspicious/fraudulent transactions using ThreatMetrix and additional custom velocity rules
  • The ability to issue credits and refunds processed directly though the Magento platform
  • Customer profile management and one-click checkout using tokenization of cardholder data for repeat customers

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Paysafe Develops Custom Payment Processing Solution for Loto-Québec’s Online Gaming Site,

Loto-Québec is a long standing government agency that runs a public lottery and operates four casinos, a video lottery network, two gaming halls, and network bingo activities. In December 2010, Loto-Québec launched North America’s second government-owned and operated online gaming site,, as a government initiative to provide a responsible alternative to the unregulated online gambling sites available to Quebec residents. Their requirement was to deliver a high-performance, entertaining, and enjoyable online gaming site that fits into Loto-Québec’s vision of becoming a world leader in the responsible marketing of games of chance.

Following an exhaustive RFP process, Loto-Québec chose Paysafe to deliver a fully customized end-to-end solution including:

  • Identity, age, and residency verification
  • Multiple payment options, and payment processing using tokenization
  • Account registration/management
  • Compliant account funding/disbursement
  • Secure payment processing and fraud management

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The Canadian Red Cross Chooses Paysafe to Process Online Donations

The Canadian Red Cross (CRC) is part of the largest humanitarian network in the world. Non-profit organizations like the CRC who process online donations are required to keep their chargeback and fraud ratios below specific thresholds. The CRC required a payment processor with an end-to-end solution, a robust and sophisticated payment gateway, and the ability to respond to emerging trends in online fraud.

After a comprehensive risk analysis and consultation on previous processing history, Paysafe delivered:

  • A sophisticated PCI DSS Level 1 payment-processing platform that supports multiple payment options
  • A Canadian merchant account with the ability to accept one-time and recurring online and telephone donations
  • Powerful fraud-management tools, including a proprietary Risk Rules Engine (RRE) with customizable parameter settings
  • A consultative approach to risk and fraud management with experienced experts in e-commerce fraud
  • Real-time transaction data and comprehensive back-office reporting

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