Industry News

Outside of a drop in Netflix customer satisfaction following the hike in movie subscription rates, most ecommerce consumers were happy with services, according to the American Customer Satisfaction Index’s (ACSI) annual ecommerce report.

The benefits of selling subscription-based products and services for both retailers and customers explains a recent uptick in product sales.

Retailers are turning to tech developments and ecommerce to better engage customers this year, a study shows.

The question remains over which new payment technology, near field communications (NFC) or cloud-based solutions, will be first to see widespread acceptance.

Tablets are one of the fastest growing markets in the tech world, and they could become a source of increased sales for the retail industry.

To speed up the adoption of electronic payments, which can provide consumers with a more convenient and secure payment method, Visa has announced the release of a line of mobile payment services.

Predictions that social commerce and personalized shopping were likely to become the next trends in ecommerce might already be coming true.

Retail merchants reported nearly 5 percent growth for the first month of 2012, according to the International Council of Shopping Centers (ICSC).