Payment solutions for utility providers

Utility companies need flexible payment channels that make it easy for customers to pay their bills. Payments made online or over the telephone can add convenience for your customers but may result in a significant burden for your company to manage behind the scenes. As well, slow Interactive Voice Response (IVR) systems can frustrate customers, and failed payments increase overhead costs while reducing overall customer satisfaction.

A better online payment system

NETBANX offers superior online and IVR payment processing that can take automated telephone payments 24 hours a day, 7 days a week. Trusting your financial transactions to NETBANX gets you the following benefits:

  • Focus on your core business while NETBANX handles the payment processing, compliance and even setting up your internet merchant account
  • Allow your customers to make payments from anywhere, at any time, without the need for a live operator
  • Reduce your processing costs by using this self-contained processing tool
  • Receive instant acknowledgement of payment, allowing you to accurately track your balances
  • Provide your customers with the widest range of payment options, including all debit and credit cards
  • Protect your company from fraud with Optimal Payments’ sophisticated risk management services